Privacy Policy
Last updated: 15 July 2025 · Effective: 15 July 2025
1. Introduction
Kelip Akademi ("the school", "we", "us") is committed to handling personal data responsibly. This policy explains what information we collect, how we use it and what rights you have in relation to it.
This policy applies to all personal data collected through our website at kelipak.biz, through our enrolment and enquiry processes, and in connection with the delivery of our programmes.
For questions about this policy, contact us at [email protected].
2. Personal Data We Collect
We collect personal data in the following ways:
Information you provide
- Name and email address (submitted via enquiry forms)
- Phone number (optional, if provided)
- Programme preferences and questions
- Payment information (processed through our payment provider; we do not store card details)
Information collected automatically
- Browser type, device type and operating system
- Pages visited and time spent on the site
- IP address (anonymised for analytics purposes)
- Cookie preferences (stored locally in your browser)
Legal basis for processing
- Contract: processing necessary to deliver programmes you enrol in
- Consent: newsletter and marketing communications
- Legitimate interest: website analytics and operational security
3. How We Use Personal Data
- Responding to enquiries and providing information about programmes
- Processing enrolments, cohort scheduling and programme delivery
- Sending feedback, submissions results and programme communications
- Improving website content and user experience through aggregated analytics
- Complying with applicable law in Malaysia
We do not sell personal data to third parties. We do not share personal data with advertising networks.
Data retention
Enquiry data is retained for 12 months. Enrolment records are retained for the duration of the programme plus 24 months for administrative purposes. You may request deletion at any time.
4. Data Protection Measures
- Website traffic is encrypted using TLS/HTTPS
- Access to personal data is limited to staff with a direct operational need
- Payment processing uses PCI-compliant third-party services; we do not handle card data directly
- In the event of a data breach that may affect your rights, we will notify you within 72 hours of becoming aware
5. Cookies
We use essential cookies to support basic site functionality, and optional analytics cookies to understand how visitors use the site. No advertising cookies are set.
Cookie preferences are stored in your browser's localStorage and can be updated at any time. See our Cookie Policy for full details.
6. Your Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights:
- Access: request a copy of the personal data we hold about you
- Correction: request that inaccurate data be corrected
- Withdrawal of consent: withdraw consent for marketing communications at any time
- Restriction: request that processing be limited in certain circumstances
- Erasure: request deletion of your personal data, subject to our legal retention obligations
To exercise any of these rights, contact us at [email protected]. We will respond within 14 days.
If you believe your data rights have not been respected, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site before providing personal information.
8. Children's Privacy
Our programmes are designed for adults aged 18 and above. We do not knowingly collect personal data from persons under 18. If we become aware that personal data from a minor has been submitted, we will delete it promptly.
9. Updates to This Policy
This policy may be updated from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. Continued use of our website after an update constitutes acceptance of the revised policy. For significant changes, we will notify enrolled learners by email.
10. Contact
Data controller: Kelip Akademi
Address: 6 Lorong Abu Siti, 10400 George Town, Pulau Pinang, Malaysia
Email: [email protected]